Welcome to YOUR Client Hub
Your Go-To Guide(s) for Getting It Right
Starting a mailing? Sending artwork? The Hub makes it easy.
Our quick-reference guides are colour-coded for clarity—teal for Canada Post, purple for FTP access, and green for artwork submission. View them online or download for easy access anytime.
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Canada Post Guide
Your shortcut to mail formats, volume thresholds, postage options, and more. As a Canada Post Expert Partner, we help you make smart, cost-effective mailing decisions.
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SFTP Access Instructions
How to access and use Marketing Kitchen’s SFTP site, including account setup, password resets, correct folder use, and tips to avoid delays for smooth, secure file transfers.
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Your shortcut to mail formats, volume thresholds, postage options, and so much more.
As a Canada Post Expert Partner, we’ll help you make smart choices and get the most value out of every campaign.
SFTP Access Instructions
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This guide explains how to access, create an account for, and use Marketing Kitchen’s secure SFTP site for uploading files.
It includes steps for setting up your login, resetting your password, organizing files into designated subfolders (like Artwork or Data), and tips to avoid delays. It’s designed to ensure smooth and secure file transfers between clients and the MK team.
Supplying Artwork - Get it right - before you hit ‘Send’
Our handy artwork and print guides are here to make sure your files don’t just look great on screen, but print exactly as expected. From setting up bleeds and colour modes to choosing the right envelope or exporting the perfect PDF, we’ve got everything you need to prep your files like a pro and avoid costly do-overs.
Whether you're a seasoned designer or just getting started, these guides have your back.
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Covers preparing artwork for static and variable print, including file setup, bleed, colour modes, image sizing, overprint, packaging, and component codes for accurate print production.
Word Documents to PDF
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Your go-to-guide explaining how to prepare files before saving as a Word document and then how to convert both generic and mail merged documents into PDFs.
InDesign Instructions
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Covers preparing print-ready files: bleed, layer setup, CMYK conversion, packaging InDesign files, reducing image size for variable print, and setting overprint correctly.
Envelope Instructions
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How to design and supply artwork for jet and litho envelopes, covering print specs, window placement, stock weights, design tips, standard sizes, flap styles, and key terms.
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Master Artwork Instructions
Covers preparing artwork for static and variable print, including file setup, bleed, colour modes, image sizing, overprint, packaging, and component codes for accurate print production. -
Saving Word Documents to PDF
Your go-to-guide explaining how to prepare files before saving as a Word document and then how to convert both generic and mail merged documents into PDFs. -
InDesign Instructions
Covers preparing print-ready files: bleed, layer setup, CMYK conversion, packaging InDesign files, reducing image size for variable print, and setting overprint correctly. -
Envelope Instructions
How to design and supply artwork for jet and litho envelopes, covering print specs, window placement, stock weights, design tips, standard sizes, flap styles, and key terms.
How-To Guides
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Canada Post Guide
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SFTP Access Guide
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Master Artwork Instructions
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Word to High Res PDFs Instructions
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InDesign Instruction Guide
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Envelope Usage Instructions